NEMA director-generalDasuki Arabi, has appealed for stronger collaboration with stakeholders on disaster management.

Ms Umar made the call at a sensitisation lecture organised by the agency in commemoration of the Customer Service Week in Sokoto.

Ms Umar said, “The heart of a successful agency lies in its commitment to delivering exceptional and satisfactory services to its customers and stakeholders. In our case, those we serve are often the most vulnerable members of society, victims of emergencies and disasters.

”Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us for timely, efficient, and compassionate assistance.”

She observed that, as emergency managers, the quality of services the agency delivered was a matter of life and death.

She added that NEMA activities covered millions of Nigerians whose lives and livelihoods depend on the agency’s efficiency, empathy, and professionalism.

”NEMA is responding to disasters, coordinating humanitarian relief, managing internally displaced persons’ camps, and strengthening community resilience. Our success is measured by the trust and satisfaction of the people we serve,” Ms Umar added.

She explained that NEMA’s mandate requires more than just coordinating emergency response; it also demands excellence in every action and integrity in every process.

The NEMA director-general said that quality assurance ensures that every relief effort reaches the right people, at the right time, with the right resources.

According to her, the Customer Service Week is a global awareness initiative that recognises the essential role of customer service in organisations and the people who provide those services.

She underscored the importance of recognising the contributions of each customer towards achieving the overall mission. She commended NEMA staff for their resilience and proactive efforts in discharging their duties, adding that their professionalism and dedication speak volumes about NEMA’s core values of service, integrity, and humanity.

(NAN)