The Eastland Electricity Distribution Limited (EEDL) has warned consumers against illegal electricity connections and urged them to follow approved procedures within its franchise area.

The company’s head of communications, Patience Ezeagu, gave the warning in a statement to journalists in Abakaliki on Wednesday.

Ms Ezeagu said the enlightenment campaign was designed to educate customers on the transparent and lawful process for securing electricity connections, reduce delays, and protect consumers from extortion and illegal connections.

The head of communications said every customer had the right to be connected to electricity through a transparent and approved process.

She explained that prospective customers were required to obtain and complete Form 74, provide the necessary documents and submit their applications through approved channels for site verification and processing, including certification by a licensed electrical contractor.

According to her, where prepaid meters are unavailable and a customer requires immediate electricity supply, an upfront payment arrangement for estimated billing may apply pending meter installation.

She said such customers would be required to submit a formal letter indicating their willingness to pay estimated bills and make a non-refundable security deposit based on the approved feeder capped unit applicable to the feeder.

Ms Ezeagu added that meter installation under the Meter Asset Provider (MAP) Scheme would be completed within 10 working days after payment confirmation, in line with the approved regulatory timeline.

The EEDL spokesperson also warned customers against all forms of energy theft, describing unauthorised connections as both unlawful and dangerous.

“Unauthorised connections not only undermine the integrity of the electricity network but also pose serious safety risks to lives and property.

“Customers are therefore advised to follow due process and obtain electricity connections only through approved channels,” she said.

She also cautioned customers against making payments to individuals or unauthorised agents, urging them to insist on official receipts for all transactions.

Ms Ezeagu encouraged customers to visit any EEDL office or contact the company through its customer service channels for enquiries, complaints or assistance regarding new electricity connections.

She further urged members of the public to report cases of extortion, requests for unofficial payments, illegal connections or other misconduct by staff or third parties through the company’s whistleblower channel.

According to her, EEDL maintains a zero-tolerance policy for unethical practices and will treat all reports confidentially.

She reaffirmed the company’s commitment to providing safe, transparent and reliable electricity services to customers across its franchise area. 

(NAN)